Contact Soak & Sleep
Soak & Sleep Contact Number
01483 616 616
Phone Line Opening Hours:
Monday - Friday | 08:00 - 18:00
Live Chat with Soak & Sleep
Head to the 'Contact Us' page on the website to start a conversation
Live Chat Opening Hours
Monday - Friday | 09:00 - 17:00
Ways to Save at Soak & Sleep
As sleep experts, Soak & Sleep offer hundreds of comfy duvets, mattresses, pillows, bedding, nightwear and bathroom accessories in lavishly luxurious materials. Getting a bit of luxury in your life doesn’t have to be expensive though as there are loads of ways to pick up a bargain:
- Sign up for the Newsletter: Save £35 on your next order over £150 or £20 on your next order over £100 just by joining the Soak & Sleep mailing list. As well as getting a discount, signing up for Soak & Sleep emails will also provide you with new product previews and exclusive email offers.
- Shop Deals & Seasonal Sales: Soak & Sleep has a dedicated 'Deals' page which has a variety of offers that change regularly. It's also worth heading to the Soak & Sleep website during key seasonal sales, like Boxing Day and during January sales month for additional offers across a wider range of stock.
- Shop the Clearance: Head to the clearance sale to find the biggest Soak & Sleep discounts. You'll find duvets, pillows, nightwear and more with up to 40% off! When you're on the clearance page, you can shop by department, warmth/tog, type, size, colour, fabric, thread count, style and more.
- Price Promise: Soak & Sleep offers a Price Promise - if you find anything on the website cheaper somewhere else, Soak & Sleep will match the cost. If you've already bought the product elsewhere and find a lower price for the same product within a month of purchase, Soak & Sleep will refund the difference.
Soak & Sleep Delivery & Returns FAQs
Does Soak & Sleep offer free delivery?
All mattresses and furniture deliveries are free of charge. For other orders, delivery is free when it's over £60. When your order is under £60 it costs £4.95. You can also opt for next-day delivery for £7.95. Mattresses and furniture deliveries are all free.
How do I track my Soak & Sleep order?
Soak&Sleep will send you your tracking link via email. DPD is used for smaller deliveries so to track your order, head to the DPD website. For mattresses and furniture deliveries, Soak&Sleep uses Furdeco, so to track these orders, head to the Furdeco track your order page.
What is the Soak & Sleep returns policy?
Soak&Sleep offer a 365-day returns policy. To submit a return, you’ll have to complete the returns section on the dispatch note that you will have received with your parcel. You'll need to print a return label and then take it to your nearest Collect+ store to drop off your parcel. For bigger orders, contact the Soak&Sleep team and they’ll organise pickup.
How long will the return and refund process take at Soak & Sleep?
Returns typically take 3-5 working days and refunds will follow after the Soak&Sleep warehouse has received it. Refunds take around 5-7 days.
Other Soak & Sleep FAQs
Are Soak & Sleep products any good?
Soak & Sleep is generally considered a really fantastic retailer with an average of 4.7 out of 5 on TrustPilot. We love Soak & Sleep here at T3, and we consider the Supremely Soft As Down pillow and Soft as Down Silk mattress topper as fantastic bedding products.
Does Soak & Sleep have Black Friday deals?
Soak & Sleep does offer Black Friday discount codes and sales, so it's worth heading over to the website during the big event. We've often seen Black Friday deals start before the actual event so make sure you check the website throughout the month of November to see what's available.
Does Soak & Sleep do discount codes?
You'll often find Soak&Sleep discount codes, so hold off on paying full price because you're bound to find a code sooner or later. Check our page regularly or the Soak&Sleep website for up-to-date offers.
What guarantees do Soak & Sleep have?
Soak&Sleep offer guarantees on multiple products, including up to 15 years on duvets, up to 5 years on pillows, mattresses and mattress toppers and up to 2 years on protectors. All other products have a 365-day guarantee.
What payment methods does Soak & Sleep have?
You can pay for your new mattress, bedding and bathroom goodies with Visa, Mastercard, Apple Pay, Google Pay and PayPal payments.
How to use Soak & Sleep voucher codes
- Scroll through our list of Soak and Sleep voucher codes. Once you've found the offer you'd like to use, click the 'Get Code' button.
- A pop-up box will appear revealing the code. Click the 'Copy' button to copy the code.
- Head to the Soak&Sleep, do your shopping (remember to only add eligible products) and head to the basket.
- On the right-hand side of the Soak&Sleep basket, you’ll find an ‘ADD A DISCOUNT CODE’ box. Type or paste the code in and click ‘Apply’.
What is Hungarian Down?
As sleep experts, Soak&Sleep offer hundreds of comfy duvets and pillows, including feather, memory, foam and Hungarian down options. If you’re looking for a new pillow, Soak&Sleep has a dedicated 'Pillow' page that is broken down into different categories. For example, you can shop by firmness, including soft, medium and firm. If you’re looking for a specific type, Soak&Sleep have travel, support, maternity and pregnancy pillows for a perfect and customisable night's sleep.
You can also shop by filling, including wool, microfibre, anti-allergy, eco-friendly, down and feather options. One of Soak&Sleep’s most popular fillings is Hungarian Down. Hungarian goose down is considered to be one of the finest quality downs due to its large clusters which make the pillow extra comfortable.
Sustainably sourced and crafted by a family-run business, Hungarian down pillows and duvets on the Soak&Sleep website are made to the highest standards. The filling is washed in heated spring water and sorted using a wooden sorting machine to grade the down. Then the duvets and pillows are hand-finished with soft 280 thread count cotton casing. This filling is approved by Oeko-Tex, EDFA and No-Mite so you know you’re getting a quality pillow, plus it comes with an authenticity certificate. Soak&Sleep also double-check the Hungarian down duvets and pillows to make sure their customers are truly satisfied and happy with their purchases. They also come with product guarantees, so you have up to 5 years of protection on pillows and 15 years on duvets.
Premium towels & bathrobes
When you shop at Soak&Sleep you know you’ll be getting lavish products for both the bedroom and the bathroom. When it comes to bathroom-related items, you’ll find delights like luxurious towels, mats and bathrobes that’ll make fine additions to your home.
The bestselling towel types from Soak&Sleep are the luxury Egyptian cotton towels, bath mats and the ultimate Supima cotton towels. These materials are incredibly soft and sumptuous. They come in multiple sizes and colours to fit your bathroom décor. The 'Towels' selection on the Soak&Sleep website is extensive, and you can also buy gorgeous beach and pool towels, perfect if you've got a holiday in the sun planned.
Bathrobes are often overlooked. Of course, there are dressing gowns to keep warm in the morning once you get out of bed and towels to dry you off when you get out of the shower, so bathrobes aren’t always considered a necessity. However, the great thing about bathrobes is that they do both! They’re the perfect item to chuck on after a shower or bath to keep you cosy while you get ready and to dry you more thoroughly than a towel. Bathrobes also make great gifts for family and friends. The Turkish Cotton Bathrobes from Soak&Sleep are irresistibly soft and stylish, available in white and beige colours and ranging from small to extra large.
