Contact Otty
Otty Customer Service Phone Number
0330 111 2222
Otty Customer Service Email
hello@otty.com
Otty Contact Address
W3C Greenhouse
Beeston Road
Leeds
LS11 6AE
Otty Customer Service Opening Hours
Live chat: 09:00 - 23:00
Phone lines: 9:00 - 17:00
Ways to Save at Otty
Saving on your new bedding is easy with an Otty discount code, but don't worry, if there isn't one available, there are other ways to lower the cost of your order. Follow our handy tips below to find out how:
- Join the Mailing List: A great way to save at Otty is by signing up for the newsletter. When you sign up, you'll get 5% off your first order plus the latest news, launches and offers will get sent straight to your inbox.
- Shop During Key Seasonal Events: Otty has some of its best offers during key seasonal events like Black Friday and Boxing Day, so for any bargain-hunters out there it's worth heading to the website then for discounts like up to 50% off.
- Check Out Bundle Deals: Otty often has great bundle offers with up to 45% off on Original Hybrid, Pure Hybrid, Aura Hybrid and Pure Plus models so keep a lookout for those.
- Join the Friend Referrals Scheme: The Otty Referral Program is a way for you to refer a pal and get £25 per referral. When you refer a friend and they pass their 100-night trial, you’ll receive a £25 Amazon voucher.
- Use Student Discount: Students can enjoy a whopping 41% student discount at Otty in partnership with Student Beans. Just verify your student status on the Student Beans website to claim your unique student discount code.
- There's a 10-Year Guarantee: Otty offers a 10-year guarantee on its mattresses so you can rest easy knowing you're new mattress purchase is covered for a long time.
Otty Delivery & Returns FAQs
Does Otty offer free delivery?
Yes, free standard delivery is available on all orders, no matter the cost. Standard delivery arrives between 09:00 - 21:00.
There are also premium delivery options, which means the delivery will be taken to your room of choice and can also be unpacked for you. Premium delivery starts from £10.
Will Otty deliver my mattress to my room and unpack it?
Otty offers the following premium delivery options: Premium delivery to your room of choice / Premium delivery to your room of choice, mattress unpacking and package removal / Premium delivery to your room of choice and old mattress collection / Premium delivery to your room of choice, mattress unpacking, package removal and old mattress collection. This starts at £10 and goes up to £50.
What’s the Otty returns policy?
Otty has multiple return policies depending on what product you’ve bought. Head to the Otty website and follow the returns process. Once Otty receives and inspects your order, a refund will be issued. For mattresses, you can return them within 100 days, pillows, mattress toppers and accessories can be returned within 14 days and bed frames, ottomans and rejuvenated mattresses can be returned within 30 days.
Will Otty pick up my old mattress?
Yes, Otty offers old mattress disposal and this can be selected at the checkout. The courier will collect your old mattress at the same time as delivering your new one.
Other Otty FAQs
What is the Otty 100 night trial?
The Otty 100 night trial is on their mattresses and means you can use your mattress for up to 100 days and return it if you’re not happy with it.
What payment methods does Otty have?
You can pay for your new Otty mattress, pillows and bedding with any major credit or debit card, American Express, PayPal, Google Pay, Amazon Pay, Apple Pay or Discover payments.
Is there an Otty store near me?
Otty has a showroom in Leeds that you can visit but you’ll need to book an appointment. For easy shopping, order from the Otty website.
How to use Otty promo codes
- Check our list of tantalising Otty promo codes, find the one you want to use and click the 'Get Code' button.
- Copy the code and head to the Otty website.
- Do your shopping, add everything to your basket and head to checkout.
- At the checkout on the right hand side of the page, you’ll see a box that says ‘Discount Code’. Enter your code here and click ‘Apply’.
- If your discount code is valid, the page will refresh and your total will be updated.
What mattress options are there from Otty?
As award-winning sleep experts, Otty has four different mattresses and mattress bundles for you to choose from. Before you start buying a mattress or sleep set, it’s important that you have an idea of what you’re looking for in a mattress and what works best for you and your night's sleep.
Otty’s four different mattresses that you can shop for are the Original Hybrid, the Aura Hybrid, the Pure Hybrid Bamboo & Charcoal and the Pure+ Hybrid Bamboo & Charcoal Premium. Prices start from £250 and go up to £500, depending on what model and size you pick.
The Otty Original Hybrid mattress has 2000 16cm supportive pocket springs, three layers of cushioning and temperature-regulating memory foam. It's a reasonably priced model and is the best starter mattress to go for. For a cheaper option, the Aura Hybrid uses a combination of 70% springs to 30% foam and stands at 23cm in height. It’s the most affordable Otty mattress that’s both comfortable and affordable.
The Otty Pure Hybrid Bamboo & Charcoal mattress is made from bamboo memory foam with charcoal infused layers. This mattress and its materials are designed to be antibacterial, odour-eliminating, moisture absorbing and temperature-regulating. The Otty Pure+ Hybrid Bamboo & Charcoal Premium mattress is a step up with up to 4000 pocket springs, 7 layers of memory foam and uses bamboo and charcoal for comfort and hygiene.
Depending on your budget and level of support you want, all of these options are comfortable, supportive and affordable.
What are bamboo & charcoal mattresses?
Otty is well known for its innovative hybrid technology and impressive use of bamboo and charcoal materials. The Pure Hybrid Bamboo & Charcoal mattress and the Pure+ Hybrid Bamboo & Charcoal Premium mattress are the first in the UK to use bamboo and charcoal foam.
The bamboo and charcoal material creates a veritable super-foam that’s said to be antibacterial, moisture-wicking and temperature-regulating. Made with sustainable materials, these mattresses are pricier than other Otty models but offer a comfortable and hygienic night sleep. The bamboo memory foam is combined with charcoal infused layers which eliminates odours, wicks away moisture and regulates temperature while you sleep.
The Pure Hybrid features Otty’s tallest ever springs that stand high at 16cm to ensure full support for your back and joints. The Pure+ Premium version is a step up and has up to 4000 pocket springs and 7 layers of memory foam. These two mattresses are best suited for people who tend to run hot at night and for those who suffer from allergies, sensitive skin and asthma. While designing the Otty mattresses and toppers, the Otty founder discovered that most mattress covers are non-removable and store germs, bacteria, sweat and dead skin cells. The combination of bamboo and charcoal is reported to eliminate this issue to offer a comfortable and hygienic night’s sleep.
To save extra money at Otty, you can buy the bamboo & charcoal mattress with the pillows, mattress protector, pillowcases and duvet covers to complete the set and get 40% off.
The power of a great pillow
To get a good night’s kip you need to have a great setup. A supportive mattress, a solid bed frame and a comfy pillow are all necessities. So let's talk more about pillows. A good pillow is an absolute sleep saviour and it’s important to invest in one that comfortably aligns your head, neck and backbone. To find a great pillow, it’s worth shopping at a bedding specialist and when it comes to bedding specialists, Otty is a fantastic option. The team have worked tirelessly to create bedding that is comfortable, supportive and with temperature control. This doesn’t just include mattresses, the technology is also used in the Deluxe Pure Pillow.
The Deluxe Pure Pillow is made of bamboo memory foam with charcoal (the first of its kind in the UK!), these materials have antibacterial properties so it eliminates odour, absorb moisture and manage the temperature to keep you feeling cool throughout the night. The bamboo material and padding make it a really comfortable pillow for ultimate luxury. And all the clever anti-bacterial technology makes it a super hygienic pillow as well, which is perfect for people with allergies. To add to its cleanliness, it has a removable cover that you can pop into the washing machine.
This pillow has received excellent reviews and is designed to suit different sleeping styles, so whether you’re a front, back or side sleeper you can have a super comfortable night’s sleep. If you’re tempted to buy make sure you check our Otty discount codes. We update the page regularly and get the best offers straight off the press.
